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==== Cause:  ====

Production Terminal not restarting service after reboot due to a Windows update.

**Event Viewer Log:**

//Administrative events reflected warning:A process serving application pool 'pt' exceeded time limits during shut down. The process id was '284'.//

**Resolution:**

1.Manually started PT in the IIS manger within the application Pools.

2. open run command and and type services.msc.

3. Double click IIS Admin Service.

{{:iis2.png?nolink&433}}

4. Check to enable actions for stops with errors:

5. Chose Run Program: C:\Windows\system32\iisreset.exe

6. for Command line perameters: type " /start" without quotations

7. Retry Production terminal.

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