==Error Message==



No Response from SSLIP when creating IDs



===== Symptoms =====
  - Occurs when printing/previewing report. 
  - Saving an order.



===== Cause =====



The root cause of the issue is undetermined. However, this error appears to happen when the SSLIP is frozen or "locked up". Typically Control logs the error on Control_ErrorLog.txt however there typically is not a entry in the SSLIP_ErrorLog.txt. At the time of the error, users that are not already logged into Control typically cannot log in.



===== Resolution(s) =====
  - Changes were released in 5.60.1506.1801 to allow Control to recover from this error without requiring a re-start of the SSLIP.
  - Right Click on the SSLIP icon (if it is responding) and click **"Reset Listener"**. This option is available in version 5.5.1504.2301 or later.
  - Re-start the SSLIP.



===== Comments =====



Should you have any new information on this error, please update this wiki article or email the information to Support.



Updated 7/10/15 - Steve H. - Cyrious Software Support